Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

Firefox crashes

  • 5 ответов
  • 4 имеют эту проблему
  • 13 просмотров
  • Последний ответ от cor-el

gred22
gred22
more options

upgraded firefox and it crashes as soon as started with a profile picked. Waited to upgrade to next version, still crashes. Removed firefox and its folder in programs, reinstalled v37 and still have the same problem - window comes up to select a profile then the crash window appears.

upgraded firefox and it crashes as soon as started with a profile picked. Waited to upgrade to next version, still crashes. Removed firefox and its folder in programs, reinstalled v37 and still have the same problem - window comes up to select a profile then the crash window appears.

Все ответы (5)

Deepak Jain
Deepak Jain
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

gred22
gred22 Задавший вопрос
more options

here are the last five error log ID's -

Crash ID: bp-0c50e015-68a5-4182-bc68-c27b42150405 Crash ID: bp-ec8ac62b-11ea-46f5-975c-829072150405 Crash ID: bp-f4fdc3b3-6043-4d1a-a678-221a02150405 Crash ID: bp-e2a40094-2870-4531-8014-04adf2150405 Crash ID: bp-d31d9056-8c42-4440-a4b1-7c8e62150405

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

gred22
gred22 Задавший вопрос
more options

This is not an option. Firefox comes up with the select profile window, then crashes with the error message - and there is no option to do anything within firefox. I have tried creating a new profile, but it does the same thing no matter what profile is selected or created.

Thanks for everyone's efforts to help me.

Изменено gred22

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.