Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Phone resets when an image is saved off the internet

  • 2 răspunsuri
  • 0 au această problemă
  • 8 vizualizări
  • Ultimul răspuns de Zebedee

more options

For the past week or so (Firefox app was last updated around 1st September I believe), my Sony XZ2 phone has restarted itself after saving a picture off the Internet. The new update today didn't fix it. The phone screen goes blank, then the background reappears with the app icons and it reconnects to the internet again. Just like pressing the restart button but much quicker. I've tried other Internet browser apps with saving the same picture and not had it happen. Not sure if it's just a coincidence that the problem has coincided with the last update though.

For the past week or so (Firefox app was last updated around 1st September I believe), my Sony XZ2 phone has restarted itself after saving a picture off the Internet. The new update today didn't fix it. The phone screen goes blank, then the background reappears with the app icons and it reconnects to the internet again. Just like pressing the restart button but much quicker. I've tried other Internet browser apps with saving the same picture and not had it happen. Not sure if it's just a coincidence that the problem has coincided with the last update though.

Toate răspunsurile (2)

more options

Hi

What version number of Android is installed on that device?

more options

Its running Android 10.