Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Learn More

How do you get rid of these ads?

more options
[URL=https://imageshack.com/i/jjqcj8j][IMG]http://imagizer.imageshack.us/v2/xq90/703/qcj8.jpg[/IMG][/URL]

Todas as respostas (1)

more options

This could be an undisclosed bundle feature from some software you installed recently...

Could you start by checking your extensions? I suggest disabling ALL nonessential or unrecognized extensions on the Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions. Then, if in doubt, disable.

Before using any restart links that might appear, please check for a user.js file in your settings. Firefox reads this file at startup and it may override your settings changes. This article describes how to track down and remove the file: How to fix preferences that won't save.

Note: If Windows hides .js and other file extensions, you can turn on the display of file extensions (so you can work with files more accurately) using the steps in this article: http://support.microsoft.com/kb/865219.

Then restart Firefox and see whether it behaves better.


To complete the cleanup process, I suggest:

  • Open Windows Control Panel > Add/Remove Programs, and click the "Installed on" column heading to group additions by date. This can be helpful in finding and removing unwanted bundled items.

Any luck?