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Firefox crashes

  • 2 respostas
  • 2 têm este problema
  • 3 visualizações
  • Última resposta por John99

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I'm having problems because Firefox crash from a little while ago.

I crash in safe mode you update the Firefox.

(Sorry, I'm using google translate, Because I not good at English.....)

Crashing ID: bp-9928a1a1-3ac0-4f95-9e76-51ed02140211

I'm having problems because Firefox crash from a little while ago. I crash in safe mode you update the Firefox. (Sorry, I'm using google translate, Because I not good at English.....) Crashing ID: bp-9928a1a1-3ac0-4f95-9e76-51ed02140211

Todas as respostas (2)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps according to this link, Firefox hangs or is not responding - How to fix .

Please report back if this answer helpful for you.

Thank you

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The crash you had involved FlashPlayer.

I will write in short sentences.

That may help you when you use google translate.

As a test disable Flashplayer.

  • You should have no crashes when Flashplayer is disabled.
  • See disable or remove add-ons_how-to-disable-plugins
  • Is that correct ?
  • If you still crash when Flash Player is disabled, please paste another couple of Crash IDs in to your next reply.

I will try to make suggestions to fix your problem after you reply.


No need to read / translate this .

For forum cross referencing purpose only

  • Your Crash Report for CrashID bp-9928a1a1-3ac0-4f95-9e76-51ed02140211
  • Crash Signature: hang | F1156974495_____________________
  • Related bug Bug 706043 - [adbe 3063979] Firefox 8.0.1 Crash Report [@ hang | F1156974495_____________________ ]
  • My comments
    The bug is an old one and not active.
    This is on an XP and so protected mode not a problem / solution