Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Learn More

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Firefox 24.0 hangs when closing

  • 4 respostas
  • 7 têm este problema
  • 16 visualizações
  • Última resposta por dblackwell

ajrjaneway
ajrjaneway
more options

Ever since I installed Firefox 24.0 on my computer, it hangs when I close it, either using X or File->Exit. The only way to stop it is to use the Task Manager to kill the process. Windows tries to find a solution to the problem and it also hangs, although it responds when I click "Cancel." I've tried restarting my computer and resetting Firefox. When Firefox hangs, it also prevents Internet Explorer from opening up.

I'm using Windows 7 32-bit.

Ever since I installed Firefox 24.0 on my computer, it hangs when I close it, either using X or File->Exit. The only way to stop it is to use the Task Manager to kill the process. Windows tries to find a solution to the problem and it also hangs, although it responds when I click "Cancel." I've tried restarting my computer and resetting Firefox. When Firefox hangs, it also prevents Internet Explorer from opening up. I'm using Windows 7 32-bit.

Solução escolhida

Have you tried all the troubleshooting steps, found at http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit . Its likely caused by a addon, also see Diagnose Firefox issues using Troubleshoot Mode.

Ler esta resposta no contexto 👍 3

Todas as respostas (4)

kobe
kobe
more options

Solução escolhida

Have you tried all the troubleshooting steps, found at http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit . Its likely caused by a addon, also see Diagnose Firefox issues using Troubleshoot Mode.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

ajrjaneway
ajrjaneway Proprietário da pergunta
more options

Thanks, getting Firefox into safe mode did the trick. It was tricky getting into Safe mode, because it was one of the add-ons causing the problem, but I couldn't disable add-ons and restart in Safe Mode, because I couldn't close Firefox in a normal way. I had to use pressing Shift while starting Firefox to get into Safe Mode.

It was the Norton Family add-on, which I had seen in one of my search results. I had to uninstall Norton Family to disable the add-on. I hope that they fix Norton Family, because I do rely on it.

Thanks for the help!

Modificado por ajrjaneway a

dblackwell
dblackwell
more options

I'm running Windows 7, 64-bit (all the latest updates) and Firefox 26. I often get this hang-up on exit using the 'red X' button.

My solution seems to be as prompted in some user advice.

Use the Firefox File/Exit command NOT 'red X' button.