Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Learn More

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Hotmail causing Firefox to Crash

  • 2 respostas
  • 1 tem este problema
  • 1 visualização
  • Última resposta por cor-el

mcqueso
mcqueso
more options

Ever-since the most-recent update to the Firefox Browser - and, only-when I am using Hotmail - I get a thin yellow strip across the top saying: "This page wants to install a plugin (a 32-bit) that will require restarting your browser.

I click "Okay", Firefox restarts - then, this process REPEATS itself (over & over again).

If I IGNORE - or click the X (to close this alert-window) Firefox CRASHES - and I LOSE all of the text in the message I am composing.

WHAT is going on here??? Sooooo ANNOYING!!!!

Ever-since the most-recent update to the Firefox Browser - and, only-when I am using Hotmail - I get a thin yellow strip across the top saying: "This page wants to install a plugin (a 32-bit) that will require restarting your browser. I click "Okay", Firefox restarts - then, this process REPEATS itself (over & over again). If I IGNORE - or click the X (to close this alert-window) Firefox CRASHES - and I LOSE all of the text in the message I am composing. WHAT is going on here??? Sooooo ANNOYING!!!!

Todas as respostas (2)

Chris Ilias
Chris Ilias
  • Moderator
more options

I'm also on Snow Leopard, but I don't have that problem. I don't get a plugin prompt either.

Does the Mozilla Crash Reporter come up? If so,

  1. Open Firefox.
  2. Go to Help>Troubleshooting Information, then click on "about:crashes". That should take you to a page listing your crash reports.
  3. Click on your latest crash report, which should take you to a web page starting with "https://crash-stats.mozilla.com/report/index/" and post the address of your latest crash report.

We can then look at the data specific to your crash and have a better idea of what is causing the problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That may be a problem with Silverlight.

You can use these steps to start Firefox in 32 bit mode:

  1. Close Firefox
  2. Start the Finder and open the Applications folder
  3. Right click or control-click the Firefox.app icon
  4. Select "Get Info"
  5. Select or Deselect "Open in 32-bit mode"
  6. Close the "Firefox Info" window # Restart Firefox