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Can't reconfigure Thunderbird to receive or send.

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  • Última resposta por christ1

rstec
rstec
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Hi, Last week, my Thunderbird just stopped showing new incoming mail. I have tried many, many times to get it up and running with my new emails. I am with Telstra as my internet provider, running Windows 11 and Norton360. I am not able to send either. All my folders are OK, and I have not lost any content. I am able to see new emails on my Telstra email but I prefer to have Thunderbird. Please advise what to do. Ryan

Hi, Last week, my Thunderbird just stopped showing new incoming mail. I have tried many, many times to get it up and running with my new emails. I am with Telstra as my internet provider, running Windows 11 and Norton360. I am not able to send either. All my folders are OK, and I have not lost any content. I am able to see new emails on my Telstra email but I prefer to have Thunderbird. Please advise what to do. Ryan
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christ1
christ1
  • Top 10 Contributor
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Almost certainly Norton is the culprit, trying to intercept your secure connection to the server.

These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

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