Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Learn More

installed previous version of the browser because of the 116 bugs - and lost everything (???)

  • 3 respostas
  • 1 tem este problema
  • 1 visualização
  • Última resposta por malecek1

more options

Hi,

Because numerous things did not work with version 116, I downloaded previous version of the browser and installed it. When it started it said something like "you are trying to use the previous version so some things may not work, would you like to create a new profile?" and there was a choice "yes" or "exit". So I chose "yes" - because how creating a new profile could mean something bad? But it did - it deleted all my bookmarks and settings. I have used mozilla for years, everything was in it. How to restore the bookmarks and everything back? It, by the way, upgraded itself to 116 anyway.

Hi, Because numerous things did not work with version 116, I downloaded previous version of the browser and installed it. When it started it said something like "you are trying to use the previous version so some things may not work, would you like to create a new profile?" and there was a choice "yes" or "exit". So I chose "yes" - because how creating a new profile could mean something bad? But it did - it deleted all my bookmarks and settings. I have used mozilla for years, everything was in it. How to restore the bookmarks and everything back? It, by the way, upgraded itself to 116 anyway.

Solução escolhida

You created a new profile. So your items are in the old profile. Just switch to old profile on the about:profiles page.

Ler esta resposta no contexto 👍 1

Todas as respostas (3)

more options

I'm sorry to hear about the trouble you've had with the recent Firefox update. It seems like the previous version's profile might not be fully compatible with the new one, leading to the profile creation prompt. To try restoring your bookmarks and settings, you can attempt to create a new profile within the latest version of Firefox by going to the "about:profiles" page in the address bar. From there, you can set the newly created profile as the default one and see if your bookmarks and settings are restored. If that doesn't work, you might also have the option to import bookmarks from a backup file or sync them if you had set up a Firefox account. Please keep in mind that creating backups of important data is always a good practice before making any major changes.

more options

Solução escolhida

You created a new profile. So your items are in the old profile. Just switch to old profile on the about:profiles page.

more options

Thank you both for the answer :-) One of the profiles in about:profiles was the old one and I set it to be the default - it seems it works! Thank you