4/7/2023 Good Afternoon, Mary Pat's laptop has been having problems opening programs using Firefox. After several hours, I went to Uninstall. found the Refresh Firefox button. Used it and it seemed to work. Mary Pat went back to her computer and I came back to this computer. On my laptop I showed her how to Control Panel, Uninstall, Mozilla Firefox, Uninstall, Refresh Firefox. Now both computers are have the same intermittent problem. When I finish this question, I will try Firefox one more time. Any more Error messages opening websites including Google, Amazon, Dualingo, I will be changing to a different web browser until you can tell me you found the problem and have fixed the problem. Sincerely, Tom McGuire [removed phone# and email from public forum]