Support phone number?
My friend has been having issues with her account after getting a new PC. She is looking for a Mozilla support phone number or email, and has asked me to post on the forum. We've been through the self help portal and looked around all over the contact page. Any pointers are appreciated.
Todas as respostas (5)
Hi sapphiremacaw,
Mozilla does not offer phone or email support. We provide support here on the forums. You or your friend may post a question just like this one, and a contributor can respond. The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or developers.
Thank you.
I see. Thanks, I'll let her know.
Okay, I've talked with her for a bit. She's wondering now if there are any recovery options for a sync account with a lost email. She has the password to the account.
Does she still have access to the old device or its hard drive as it is possible to transfer the logins directly by copying logins.json and key4.db to the new device ?
She switched operating systems and had to completely wipe her computer's internal drive
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