Firefox crashes
Crashes whenever I open a page that has video media such as Facebook or news sites. This is happening since a Windows update on 19 Sep 2017. I am using the latest version of Firefox and it still happens in safe mode. Sometimes only the tab crashes with a "Gah your tab just crashed" message.
crash ID: ca29188c-ba10-421d-b878-2827e1170921
Todas as respostas (6)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-ca29188c-ba10-421d-b878-2827e1170921
This is the only one on the list - it keeps crashing but doesn't generate any new reports
bp-fe245f36-5d7d-4231-a3a0-a52ef1170921
Another here
This is all I get when it crashes but doesn't generate a crash report
You can try to set this pref to false on the about:config page.
- media.windows-media-foundation.allow-d3d11-dxva
You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.
I tried..and then restarted firefox and restarted the computer. It still crashes without generating new crash reports.