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cause of delivery failure
dear madam, sir, for some time now i am a satified user of Thunderbird. Lately however, more and more emails to a growing number of addresses are suffering delivery failure. This, with different diagnosis, a recent one being as follows: "Original-Envelope-Id: <6587fad6-fcb0-ce2e-c373-0ebde726d91b@planet.nl> Reporting-MTA: dns;CPSMTPM-CMT103.kpnxchange.com Received-From-MTA: dns;[<<skipped for privacy>>] Arrival-Date: Wed, 21 Dec 2016 11:37:27 +0100
Original-Recipient: rfc822; <<skipped for privacy>> Final-Recipient: rfc822: <<skipped for privacy>> Action: failed Status: 5.1.7 Diagnostic-Code: smtp;501 5.1.7 Invalid sender address syntax.
i downloaded and installed the most recent release; what could be the cause? thanks very much!
Todas as respostas (6)
Extracted from https://support.mozilla.org/en-US/questions/1151308
YURI2005 said
addendum: another diagnosis with a delivery failure is as follows: Final-Recipient: rfc822;xxxxxxxxxx@cs.com Action: failed Status: 5.6.1 Diagnostic-Code: smtp;554 5.6.1 Body type not supported by Remote Host how to fix?
Please add the troubleshooting information to your post To find the Troubleshooting information:
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Toepassingsbasics
Naam: Thunderbird Versie: 45.5.1 Useragent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.5.1 Profielmap: Map tonen
(Lokaal station) Build-ID van de toepassing: 20161130024037 Ingeschakelde plug-ins: about:plugins Buildconfiguratie: about:buildconfig Geheugengebruik: about:memory
E-mail- en nieuwsaccounts account1: INCOMING: account1, , (pop3) pop.kpnmail.nl:995, SSL, passwordCleartext OUTGOING: , smtp.kpnmail.nl:587, alwaysSTARTTLS, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crashrapporten
Extensies Lightning, 4.7.5.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Mail Redirect, 0.8.7, true, {CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}
Belangrijke aangepaste voorkeuren
Naam: Waarde
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.5.1 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.crash-guard.glcontext.appVersion: 45.4.0 gfx.crash-guard.glcontext.deviceID: 0x118e gfx.crash-guard.glcontext.driverVersion: 21.21.13.6909 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.enable: true mail.winsearch.firstRunDone: true mail.winsearch.global_reindex_time: 1395755461 mailnews.database.global.datastore.id: 14e2fcae-d4f9-4ca2-8a67-a1077c6314c mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1482147830 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true print.printer_HP_Officejet_4630_series.print_bgcolor: false print.printer_HP_Officejet_4630_series.print_bgimages: false print.printer_HP_Officejet_4630_series.print_duplex: -437918235 print.printer_HP_Officejet_4630_series.print_edge_bottom: 0 print.printer_HP_Officejet_4630_series.print_edge_left: 0 print.printer_HP_Officejet_4630_series.print_edge_right: 0 print.printer_HP_Officejet_4630_series.print_edge_top: 0 print.printer_HP_Officejet_4630_series.print_evenpages: true print.printer_HP_Officejet_4630_series.print_footercenter: print.printer_HP_Officejet_4630_series.print_footerleft: &PT print.printer_HP_Officejet_4630_series.print_footerright: &D print.printer_HP_Officejet_4630_series.print_headercenter: print.printer_HP_Officejet_4630_series.print_headerleft: &T print.printer_HP_Officejet_4630_series.print_headerright: &U print.printer_HP_Officejet_4630_series.print_in_color: true print.printer_HP_Officejet_4630_series.print_margin_bottom: 0.5 print.printer_HP_Officejet_4630_series.print_margin_left: 0.5 print.printer_HP_Officejet_4630_series.print_margin_right: 0.5 print.printer_HP_Officejet_4630_series.print_margin_top: 0.5 print.printer_HP_Officejet_4630_series.print_oddpages: true print.printer_HP_Officejet_4630_series.print_orientation: 0 print.printer_HP_Officejet_4630_series.print_page_delay: 50 print.printer_HP_Officejet_4630_series.print_paper_data: 9 print.printer_HP_Officejet_4630_series.print_paper_height: 11,00 print.printer_HP_Officejet_4630_series.print_paper_name: print.printer_HP_Officejet_4630_series.print_paper_size_type: 0 print.printer_HP_Officejet_4630_series.print_paper_size_unit: 1 print.printer_HP_Officejet_4630_series.print_paper_width: 8,50 print.printer_HP_Officejet_4630_series.print_resolution: -437918235 print.printer_HP_Officejet_4630_series.print_reversed: false print.printer_HP_Officejet_4630_series.print_scaling: 1,00 print.printer_HP_Officejet_4630_series.print_shrink_to_fit: true print.printer_HP_Officejet_4630_series.print_to_file: false print.printer_HP_Officejet_4630_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_4630_series.print_unwriteable_margin_left: 0 print.printer_HP_Officejet_4630_series.print_unwriteable_margin_right: 0 print.printer_HP_Officejet_4630_series.print_unwriteable_margin_top: 0 security.OCSP.enabled: 0
Grafisch
Adapterbeschrijving: NVIDIA GeForce GTX 760 (192-bit) Vendor-ID: 0x10de Device-ID: 0x118e Adapter-RAM: 1536 Adapterstuurprogramma’s: C:\WINDOWS\System32\DriverStore\FileRepository\nvmowu.inf_amd64_a9c3add7483ca8dd\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvmowu.inf_amd64_a9c3add7483ca8dd\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvmowu.inf_amd64_a9c3add7483ca8dd\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvmowu.inf_amd64_a9c3add7483ca8dd\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nvmowu.inf_amd64_a9c3add7483ca8dd\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvmowu.inf_amd64_a9c3add7483ca8dd\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvmowu.inf_amd64_a9c3add7483ca8dd\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvmowu.inf_amd64_a9c3add7483ca8dd\nvwgf2um Stuurprogrammaversie: 21.21.13.6909 Datum stuurprogramma: 8-1-2016 Direct2D ingeschakeld: false DirectWrite ingeschakeld: false (10.0.14393.351) ClearType-parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 WebGL-renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 (192-bit) Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU-versnelde vensters: 0
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
Incrementele GC: 1
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Bibliotheekversies
Verwachte minimale versie Gebruikte versie
NSPR 4.12 4.12
NSS 3.21.3 Basic ECC 3.21.3 Basic ECC
NSS Util 3.21.3 3.21.3
NSS SSL 3.21.3 Basic ECC 3.21.3 Basic ECC
NSS S/MIME 3.21.3 Basic ECC 3.21.3 Basic ECC
Right click your account in the folder pane and select settings. In the account name, above server settings. Ensure the email address is specified correctly in Email Address and that reply-to address is blank.
Some receiveds choke on a valid reply to address. I leave it in, but perhaps you should remove it to see if that might be the cause of the trouble. I would however think it is the email address above it that is the problem, perhaps it does not have the @ or, seeing as you appear to be from Northern Europe, does either have umlaut's or other text decoration. My experience is that servers are at times maintained by folk that are blinding in their tunnel vision about how language is written. "We don't use that stuff in Texas"
thanks Matt, i checked the matters from your advice but there are no flaws there: emailaddress is correctly stated in the box and the reply-address box is left empty; thus the problem still exists kind regards
Do you still see the same issue if you disable the mail redirect add-on? While Onno Ekker does good work, there may be a bug there.