Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Learn More

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Firefox does not open my google mail

  • 4 respostas
  • 2 têm este problema
  • 9 visualizações
  • Última resposta por RayTempesta

RayTempesta
RayTempesta
more options

Hi,

Yesterday I installed Kaspersky Internet Security, since then everytime I try to open my Google mail, FireFox displays an error window. It says: connection not reliable with mail.google.com. I sincerely do not know if this has anything to do with the new Anti-virus program. I also tried to add google mail in the Mozilla exceptions, but this did not solve the problem. Anyways, when I open the link "technical details", it says that there is a security certification not valid. Thanks. Ray

Hi, Yesterday I installed Kaspersky Internet Security, since then everytime I try to open my Google mail, FireFox displays an error window. It says: connection not reliable with mail.google.com. I sincerely do not know if this has anything to do with the new Anti-virus program. I also tried to add google mail in the Mozilla exceptions, but this did not solve the problem. Anyways, when I open the link "technical details", it says that there is a security certification not valid. Thanks. Ray

Todas as respostas (4)

RayTempesta
RayTempesta Proprietário da pergunta
more options

Sorry, I forgot to say that using Explorer everything works perfectly.

philipp
philipp
  • Moderator
more options

hello ray, please disable the scanning of encrypted connections/https within kaspersky's settings and see if you can load gmail properly then.

RayTempesta
RayTempesta Proprietário da pergunta
more options

Hi Philipp, I just tried but nothing has changed. Thanks

RayTempesta
RayTempesta Proprietário da pergunta
more options

Hi, does anyone have any idea on how to handle this problem? Thanks