Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

Firefox will not let me send earthlink emails or attachments

  • 1 resposta
  • 2 têm este problema
  • 5 visualizações
  • Última resposta de FredMcD

more options

When I access my earthlink email I cannot move my cursor past the subject line. I also cannot add attachments. I have no problems with my earthlink email account if I use internet explorer. I did not have any problems until yesterday.

When I access my earthlink email I cannot move my cursor past the subject line. I also cannot add attachments. I have no problems with my earthlink email account if I use internet explorer. I did not have any problems until yesterday.

Todas as respostas (1)

more options

What is your computer system and Firefox?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.