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Help with corrupted email?

  • 1 svar
  • 1 har dette problemet
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  • Siste svar av christ1

pauljreger1958
pauljreger1958
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I've seen this problem several times now, and I was wondering if you have seen it or can help me with it?

The symptoms are I am trying to read an email and I am browsing my email in my in box and going up and down in the list of headers. Each time I come across a different header, the body of the email is shown in the window below.

That is the body is displayed almost always. Sometimes, NO BODY IS DISPLAYED AT ALL. As if the email was corrupted.

My email address is at gmail.com, and so, I can look at the body of emails in both Thunderbird, and using the gmail.com website (and Chrome).

Certain emails are unreadable in Thunderbird, but, are readable in gmail.com and Chrome.

Can you help me figure out the problem? I can send screen shots or whatever you need. Just ask?

I've seen this problem several times now, and I was wondering if you have seen it or can help me with it? The symptoms are I am trying to read an email and I am browsing my email in my in box and going up and down in the list of headers. Each time I come across a different header, the body of the email is shown in the window below. That is the body is displayed almost always. Sometimes, NO BODY IS DISPLAYED AT ALL. As if the email was corrupted. My email address is at gmail.com, and so, I can look at the body of emails in both Thunderbird, and using the gmail.com website (and Chrome). Certain emails are unreadable in Thunderbird, but, are readable in gmail.com and Chrome. Can you help me figure out the problem? I can send screen shots or whatever you need. Just ask?

All Replies (1)

christ1
christ1
  • Top 10 Contributor
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The symptoms you're describing sound like your mail files got corrupted. The most likely culprit for corruption is anti-virus software. That means data loss may have occurred already.

Try to rebuild the index file of the troubled folder, which should fix the corruption.

Right-click the folder - Properties - Repair Folder

Note that the repair cannot and will not restore messages already lost. If that is the case you'd need to restore them from a backup you created prior to the corruption.

These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

Endret av christ1