Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

How to access an account with no valid primary email address

  • 1 antwoord
  • 0 hebben dit probleem
  • 21 weergaven
  • Laatste antwoord van cor-el

more options

I have an account set up with the primary email as an old school email which is no longer functional, but it also has my current email as an additional email. This means when I attempt to use my current email it says I must log in with the primary account. Attempting to log into the primary account fails as when I even try to do a password reset it errors saying that the email bounced, because again the email is no longer valid.

How can I unlink my new email from this account?

I have an account set up with the primary email as an old school email which is no longer functional, but it also has my current email as an additional email. This means when I attempt to use my current email it says I must log in with the primary account. Attempting to log into the primary account fails as when I even try to do a password reset it errors saying that the email bounced, because again the email is no longer valid. How can I unlink my new email from this account?

Alle antwoorden (1)

more options

Without having access to the primary email address is it not possible to access this account and you probably also cannot reuse the secondary email address, so you will have to use a third email to create a new account.