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cannot open my Xfinity/comcast e-mail

  • 4 replies
  • 49 have this problem
  • 13 views
  • Last reply by allzee

g.glassman
g.glassman
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cannot break preview e-mail page to "full email page";Xfinity page freezes up then second later returns to the preview email page; cannot access "preferences".;this does not happen when I use internet explorer; if you can't resolve this problem, I will have to use IE instead of Firefox!

cannot break preview e-mail page to "full email page";Xfinity page freezes up then second later returns to the preview email page; cannot access "preferences".;this does not happen when I use internet explorer; if you can't resolve this problem, I will have to use IE instead of Firefox!

Chosen solution

Using IE, once you're in the full email page open Preferences -> General in the Xfinity menu header and select Xfinity Connect Lite. Then try it in Firefox.

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All Replies (4)

g.glassman
g.glassman Question owner
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Is anyone there?? There is suppose to be support from 5PM EDT to 9 PM

Modified by g.glassman

the-edmeister
the-edmeister
  • Moderator
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Chosen Solution

Using IE, once you're in the full email page open Preferences -> General in the Xfinity menu header and select Xfinity Connect Lite. Then try it in Firefox.

mhennessy
mhennessy
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edmeister. Your solution worked perfectly Thanks!

allzee
allzee
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What do I do when I click on preferences and nothing happens. Blank page.