Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cant access my aol email in firefox without dumping cookies and history. How can I fix this?

  • 2 replies
  • 4 have this problem
  • 94 views
  • Last reply by kobe

beckyl
beckyl
more options

Had no problem until other user on this computer messed with their outlook account. I do not use outlook at all I use only aol. I use firefox browser at all times. My operating systems is a pc windows 7

Had no problem until other user on this computer messed with their outlook account. I do not use outlook at all I use only aol. I use firefox browser at all times. My operating systems is a pc windows 7

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
kobe
kobe
more options

Unrelated, but you may want to check for some malware as you seem to have some programs considered as malware.

  • Linksicle 1.8.2.0 (Inactive)
  • MySearchDial NewTab 9.5.3 (Inactive)
  • mysearchdial.com 1.6.0 (Inactive)

SCAN WITH

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.