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When I go to a certain website http://universityofinternetscience, I getRed Hat Enterprise Linux Test Page instead... how do I get the website.

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All of a sudden I'm getting the Red Hat Enterprise Linux Test Page instead of the website page. I've tried several times and I get 403 Forbidden if I try to access from another page. Per one of your articles I cleared cookies and cache on both Mozilla and Internet Explorer.

I'm not sure what else I need to do. This problem just started occurring recently. I believe when Firefox updated, the problem was created. Also firefox has started to crash several times a day.

All of a sudden I'm getting the Red Hat Enterprise Linux Test Page instead of the website page. I've tried several times and I get 403 Forbidden if I try to access from another page. Per one of your articles I cleared cookies and cache on both Mozilla and Internet Explorer. I'm not sure what else I need to do. This problem just started occurring recently. I believe when Firefox updated, the problem was created. Also firefox has started to crash several times a day.

All Replies (4)

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The site has this URL for its home page:

http://www.universityofinternetscience.com/members/michelangelo

Is that also inaccessible?


If you have saved a password for the site so that you are logged in automatically, try clearing the saved password here:

orange Firefox button or classic Tools menu > Options > Security

Click the "Saved Passwords" button to review and remove saved logins for this or any site.

Does that make any difference?


I wonder whether any of your add-ons is incompatible with Firefox 12? A standard diagnostic for that is to try Firefox's Safe Mode.

First, I recommend backing up your Firefox settings in case something goes wrong. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, restart Firefox in Firefox's Diagnose Firefox issues using Troubleshoot Mode using

Help > Restart with Add-ons Disabled

In the Safe Mode dialog, do not check any boxes, just click "Continue in Safe Mode."

If that site works correctly, this points to one of your add-ons or custom setting as the problem.

If you still cannot view the site, we would have to consider other factors.

Any luck?

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ANSWER - I can get to this site: http://www.universityofinternetscience.com/members/michelangelo. Site does not look correct. Unable to login with username and password. What comes up is Forbidden: You don't have permission to access/members/michelangelo on this server.

Step 2 - I cleared all passwords. It did not make a difference.

Step 3 - Using Firefox safe mode, I disabled add-ons, however none of the add-ons were noted as being problematic.

Status: I can view the site through your link only. However, not normal looking webpage. And I can not login.

Thanks for all your help, but I'm still unable to login.

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You may need to enable third-party cookies.

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history" > Cookies: [X] "Accept third-party cookies"

Also check the cookie exceptions.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

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I did everything that you suggested.... it still did not work.

My computer was fine before I installed the latest version of Firefox. I can't image what is wrong.