Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't login to my account. I had to create a new acct to post this.

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by BenThairB4

more options

I have created my second new account today in order to post this. I wanted to post a question earlier, but when I tried to sign in Firefox told me the password I entered was wrong. It was not wrong. I created a new account and posted my question. Then to see if I could figure out what was wrong with my original account, I signed out of my new account and tried to sign in on my original account. No luck.

So then I tried to sign in to my new account. Same response: wrong password. I tried resetting my password four times and each time, after resetting it and being presented with the sign in page again, I got the same incorrect password response.

To post this I created another new account. To test whether this was related to the fact than I am now using Firefox 5, I tried to sign in with IE to both of my other accounts. No luck, same problem both times.

I have created my second new account today in order to post this. I wanted to post a question earlier, but when I tried to sign in Firefox told me the password I entered was wrong. It was not wrong. I created a new account and posted my question. Then to see if I could figure out what was wrong with my original account, I signed out of my new account and tried to sign in on my original account. No luck. So then I tried to sign in to my new account. Same response: wrong password. I tried resetting my password four times and each time, after resetting it and being presented with the sign in page again, I got the same incorrect password response. To post this I created another new account. To test whether this was related to the fact than I am now using Firefox 5, I tried to sign in with IE to both of my other accounts. No luck, same problem both times.

Modified by BenThairB4

All Replies (1)

more options

I figured it out. The short explanation is this: Use different email addresses when you set up accounts, and for the password reset, use that same email address. Otherwise, Firefox will connect the reset with either nothing, or with a different account that had that email address assigned to it.