Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lines are going through some boxes, such as Delete, Reply, etc. and no boxes to check or uncheck an email.

  • 2 replies
  • 3 have this problem
  • Last reply by cor-el

more options

My pages look different. There are no boxes to check or uncheck emails. Black lines run through the headings.

My pages look different. There are no boxes to check or uncheck emails. Black lines run through the headings.

All Replies (2)

more options

Try clearing your browser cache.

Tools > Clear Recent History... - hit Details and make sure only Cache is selected, then select Everything and hit the Clear Now button.

more options
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See: