Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When i go to watch a movie firefox asks me to download the DivX plugin, i download this and restart firefox and it still asks me to download the plugin.

  • 3 replies
  • 18 have this problem
  • 12 views
  • Last reply by MissMeek

more options

I go to watch a movie on duckload.com and firefox tells me (in the information bar at the top) that "additional plugins are required to display all the media on this page".

I click the "Install Missing Plugins" button, Firefox scans for the plugin, firefox then tells me that i need to install the DivX Webplayer plugin. I make sure the box is crossed and click the next button. This takes me to the terms and conditions and i agree.

Firefox downloads and installs the plugin and tells me that i need to restart firefox for the plugin(s) to work.

I do this and follow all of the on-screen steps to install the divx webplayer and restart firefox again when it is completed.

Yet when i return duckload.com it still says the divx webplayer plugin is missing. This is not just for duckload.com it happens on other sites aswell.

Thankyou

URL of affected sites

http://duckload.com/divx/3B67C233810DF895.html

I go to watch a movie on duckload.com and firefox tells me (in the information bar at the top) that "additional plugins are required to display all the media on this page". I click the "Install Missing Plugins" button, Firefox scans for the plugin, firefox then tells me that i need to install the DivX Webplayer plugin. I make sure the box is crossed and click the next button. This takes me to the terms and conditions and i agree. Firefox downloads and installs the plugin and tells me that i need to restart firefox for the plugin(s) to work. I do this and follow all of the on-screen steps to install the divx webplayer and restart firefox again when it is completed. Yet when i return duckload.com it still says the divx webplayer plugin is missing. This is not just for duckload.com it happens on other sites aswell. Thankyou == URL of affected sites == http://duckload.com/divx/3B67C233810DF895.html

All Replies (3)

more options

This problem has been going on for quite some time. Fore me, over two months. Please advise.

more options

I would like to add that I am running 64-Bit (Not 32-Bit) Windows 7 build 7600.

  • NB - For other novice users you can determine what operating system and build number you are running by:
- Clicking the Windows "Start" Orb
- Typing "WinVer" into the search box
- Clicking "WinVer" In the Programs List

Relevant information should be displayed in the "About Windows" window.

  • NB - Also you can determine what Bit Version of Windows 7 you are running by:
- Clicking the Windows "Start" Orb
- Typing "System" into the search box
- Clicking "System" In the Control Panel List

Relevant information should be displayed under Sysyem/System Type

I have provided a screenshot of the plugin problem

more options

I would like to add....

I am running 64-Bit (Not 32-Bit) Windows 7 build 7600.

  • NB - For other novice users you can determine what operating system and build number you are running by:
- Clicking the Windows "Start" Orb
- Typing "WinVer" into the search box
- Clicking "WinVer" In the Programs List

Relevant information should be displayed in the "About Windows" window.

  • NB - Also you can determine what Bit Version of Windows 7 you are running by:
- Clicking the Windows "Start" Orb
- Typing "System" into the search box
- Clicking "System" In the Control Panel List

Relevant information should be displayed under Sysyem/System Type