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edit a contact in a received email dropdown menue

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

Ehab Lotayef
Ehab Lotayef
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In recent releases I'm unable to edit a contact's details in the sender or cc fields in a received email. Previously the dropdown menue gave option to 'Edit', if the contact was already in the address book, but now the dropdown menue has no 'Edit' option. How can I restore it?

In recent releases I'm unable to edit a contact's details in the sender or cc fields in a received email. Previously the dropdown menue gave option to 'Edit', if the contact was already in the address book, but now the dropdown menue has no 'Edit' option. How can I restore it?

All Replies (3)

sfhowes
sfhowes
  • Top 25 Contributor
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In the attached picture, clicking the sender in the Header Pane, who has already been added to an address book, shows the Edit Contact command. TB 115/W11. If you don't see it, test for a broken layout by running in safe/troubleshoot mode (hold Shift when launching TB).

Ehab Lotayef
Ehab Lotayef Question owner
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Thx! I am on TB115/W11 and in both normal and safe modes I only see the edit option for a few of the emails in my address book. For all others (hundreds) I see "Add" even if they are in teh address book! Any other suggestions?

sfhowes
sfhowes
  • Top 25 Contributor
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I've no idea why Edit appears for only some contacts. Check to see if you can see a difference, e.g. the non-working ones have the email address field in the wrong place, or some of the name fields are empty.