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Profile Back up number of files increased after Cox-Yahoo conversion

I back up my TB profile every few months. I just went thru the Cox-Yahoo email conversion and I am getting emails. When I did my back up, I noticed in the properties it… (read more)

I back up my TB profile every few months. I just went thru the Cox-Yahoo email conversion and I am getting emails. When I did my back up, I noticed in the properties it had one more folder and the files went from 1311 to 2585 files. Is something wrong? Do I need to compare and research what is causing this or just move on!

Asked by OldBob2 19 hours ago

Last reply by OldBob2 18 minutes ago

How to copy an email address from my Personal Address Book into a sub folder of a group?

In the past, I could click on an email address and drag it into a new subfolder I'd made (let's say for emails to a group about baking). Easy as pie! Sorry for the bad p… (read more)

In the past, I could click on an email address and drag it into a new subfolder I'd made (let's say for emails to a group about baking). Easy as pie!

Sorry for the bad pun.

Now, when I try to click and drag, it will NOT go into that subfolder. I looked in Help and there were answers about csv files, about a horizontal or vertical view, etc. None of that made sense to me.

So I'm wondering if it's still somehow an easy thing to do, to duplicate someone's email in one or more other folders. It seems like it should be! Thanks, Su

Asked by sufried 18 hours ago

Last reply by sufried 2 hours ago

Contacts get automatically deleted

I've noticed that contacts disappear from my address book. On checking it seems Thunderbird is automatically deleting them! This is unwanted behaviour. I need it stoppe… (read more)

I've noticed that contacts disappear from my address book. On checking it seems Thunderbird is automatically deleting them!

This is unwanted behaviour.

I need it stopped.

tnx.

Asked by TC 5 hours ago

Cannot add Gmail email account or calendar - sign-in prompt page does not load

On Mac Sonoma 14.4, Thunderbird 115.12.2 When I try add my Gmail account or calendar account, the Gmail sign-in prompt page comes up but is entirely blank and does not l… (read more)

On Mac Sonoma 14.4, Thunderbird 115.12.2

When I try add my Gmail account or calendar account, the Gmail sign-in prompt page comes up but is entirely blank and does not load. When I restart my laptop I can sometimes get the page to load but when I allow my account to be connected, the next page does not load still. So the authentication process does not finish. The result is the same whether I enter my password on Thunderbird or not.

I have uninstalled and reinstalled Thunderbird, and downgraded to an older version. Same issue.

I am not sure if it is a Mac issue but I am only having the issue with Thunderbird.

Asked by Cressida Cleland 5 hours ago

Thunderbird deleting email addresses

I've noticed recently that addresses that were in my personal address book have disappeared, basically they've been deleted. This next bit is from memory so excuse the va… (read more)

I've noticed recently that addresses that were in my personal address book have disappeared, basically they've been deleted. This next bit is from memory so excuse the vagueness. The last time I looked for these I found them in a bin marked as "deleted by thunderbird".

What is going on?

I need these addresses back.

Asked by TC 3 weeks ago

Last reply by TC 5 hours ago

emails not coming in

i have 2 desk top windows 10 comps and an ipad and i phone which all share the same email address. 1 comp works fine, the other desktop and ipad will send emails but not … (read more)

i have 2 desk top windows 10 comps and an ipad and i phone which all share the same email address. 1 comp works fine, the other desktop and ipad will send emails but not receive them, the iphone can send emails and sometimes receives them but not all the time. IMAP port 993 and ssl/tls with normal password. Disabling Avast anti virus did not fix it. any ideas?

Asked by sherrah 7 hours ago

115.12.1 (64 bit) problem on opening

On powering up my PC this morning, opened Thunderbird and everything was gone - email settings to my various accounts, settings, calendar, addresses etc nothing is left a… (read more)

On powering up my PC this morning, opened Thunderbird and everything was gone - email settings to my various accounts, settings, calendar, addresses etc nothing is left at all

All I have is a basic screen : "To set up your existing email address" etc

Asked by Andrew P 2 days ago

Last reply by Andrew P 19 hours ago

Compact folders: loss of emails

Compact folders: caused a saved draft email to disappear. Closing and re-opening Thunderbird resolves this. Suggest the help document https://support.mozilla.org/en-US/kb… (read more)

Compact folders: caused a saved draft email to disappear. Closing and re-opening Thunderbird resolves this. Suggest the help document https://support.mozilla.org/en-US/kb/compacting-folders-potential-complications be updated to advise this solution (before the user raises an issue). How does this message get to someone who can action this?

Asked by Steve 1 day ago

How do I remove Profile Folders for good?

I recently got a new PC with WINDOWS 10 and loaded Thunderbird to pick up my email. However, now the mail client keeps making new profile folders, which I keep trying to … (read more)

I recently got a new PC with WINDOWS 10 and loaded Thunderbird to pick up my email. However, now the mail client keeps making new profile folders, which I keep trying to delete. I am up to 6 now. THey are all in my deleted section of my Local Folders. How do I remove them for good. I thought all deleted items were supposed to disappear once you close the program, no? I never had to even deal with Profile Folders on my older PC. Thank oyu for your assistance.

Asked by Keith Post 3 months ago

Last reply by Keith Post 1 day ago

Lost emails

Hi All my emails from before February 2023 have disappeared. I live in Australia my server is Telstra who informed me that it isn’t their fault and that I should contact… (read more)

Hi All my emails from before February 2023 have disappeared. I live in Australia my server is Telstra who informed me that it isn’t their fault and that I should contact you. Many thanks Bee

Asked by bnavon 2 days ago

Last reply by bnavon 2 days ago

Privacy Notice Keeps Appearing

Every time I open up Thunderbird a tab opens up containing a Thunderbird Privacy Notice. As I'm working then every so often a number tab opens with the same information. … (read more)

Every time I open up Thunderbird a tab opens up containing a Thunderbird Privacy Notice. As I'm working then every so often a number tab opens with the same information. If I'm in Thunderbird for long I can have a dozen on more identical tabs. How do I stop this?

Asked by leslie55gibson 2 days ago

Last reply by leslie55gibson 2 days ago

Thunderbird cannot download my email from Att

As of Sunday, Thunderbird can no longer reach my ATT server to download email. It has behaved for ten to fifteen years. Last time someone at ATT fixed it. I have been … (read more)

As of Sunday, Thunderbird can no longer reach my ATT server to download email. It has behaved for ten to fifteen years. Last time someone at ATT fixed it. I have been on the phone or on screen with ATT most of my waking hours since Sunday. (In the process I lost my internet, my landline, my cell connection, etc.) Everything is restored except the connection between Thunderbird and ATT. Everyone thinks changing my password will do it. Done it four times. It gets me into the ATT mail. I have replaced the password in Thunderbird settings with it to no avail. Is there anything you can think of? Not only is Thunderbird more attractive than ATT, I have thirty years of mail boxes there, a continuation from Eudora. I will appreciate your wisdom.

Asked by mskinsey 5 days ago

Last reply by mskinsey 2 days ago

Sending Emails

I can not send emails to anyone. I have checked everything listed on the email help support list. I have cox.net and went to them to get answers with no results. … (read more)

I can not send emails to anyone. I have checked everything listed on the email help support list. I have cox.net and went to them to get answers with no results.

Asked by Polly Brown 5 months ago

Last reply by Polly Brown 2 days ago

unable to connect to email

Im trying to put my email (prkirby@sky.com) on to thunderbird (version 115.12.1 64Bit) running on a windows 11 computer I have 2 other emails which run perfectly All my… (read more)

Im trying to put my email (prkirby@sky.com) on to thunderbird (version 115.12.1 64Bit) running on a windows 11 computer I have 2 other emails which run perfectly All my settings are correct, pop 3 incoming pop.tools.sky.com port 995 outgoing smpt.tools.sky.com port 465 both my username and password are correct, all these settings work when using outlook 2013 pro plus on a computer running windows 7 username and password also work when signing in to emails on different computers When I create the account the message I get is password/usename incorrect Any help will be gratefully received Phil

Asked by prkirby 5 days ago

Last reply by prkirby 3 days ago

Thunderbird Unified Folders Will Not Appear - 115.11.1 (32-bit)

Hello, I updated to 115.11.1 (32-bit) and unified folders will not appear and the option will not stay checked. I have exhausted my options. I previously had 64-bit with… (read more)

Hello,

I updated to 115.11.1 (32-bit) and unified folders will not appear and the option will not stay checked. I have exhausted my options. I previously had 64-bit with same issue so I deleted and installed 32-bit as some said this would help the issue ( I'm on 64-bit windows 10 OS).

I've tried deleting smart mailboxes, virtualfolder and jsontreefolder

nothing is working, I am at wits end. Please help!

Asked by livernois3 1 week ago

Last reply by livernois3 3 days ago

Deleted folders reappear (again and again)

I'm connecting to an MS Exchange server via smtp.office365.com and mostly this works OK by now. I do have a stupid problem, however: After deleting several folders, the… (read more)

I'm connecting to an MS Exchange server via smtp.office365.com and mostly this works OK by now. I do have a stupid problem, however: After deleting several folders, they always "come back" as "ghost folders" (grayed out and without messages) and it's impossible for me to get rid of them. Very annoying. I've tried a couple of steps:

  • of course, I tried deleting the folders through the Thunderbird interface, also from Trash, where they first move to
  • I also tried to delete msf-files associated with the deleted folders -- to no avail
  • I also tried to unsubscribe from these folders using the "Subscribe" interface -- this is not possible: I can tick off the folders, save my choices, but as soon as I open "Subscribe" again, these folders are back
  • I also tried to use Outlook, but the deleted folders are not shown in Outlook -- it seems to me that Thunderbird has difficulties letting them go

I'd be very thankful for any constructive help!

Asked by Helwig Hauser 6 days ago

Last reply by Helwig Hauser 4 days ago

POP Junk mail dissapears completely.

When I receive junk email, Thunderbird shows mail received (for example 10 emails) there are ...again for example 3 in my inbox and the other 7 are nowhere to be found. N… (read more)

When I receive junk email, Thunderbird shows mail received (for example 10 emails) there are ...again for example 3 in my inbox and the other 7 are nowhere to be found. Not in junk and not in trash. I am concerned that there might be some emails that are not junk that I am not able to get. I would like to be able to review the junk folder prior to deletion. What setting options do I need to change to make this happen? I am using pop email... Thanks!!

Asked by rick465 4 days ago

Last reply by rick465 4 days ago

Lost my open tabs again...

I like to keep a few email 'open' tabs available so I can remind myself of important tasks. It seems that the tabs all get discarded when there is an update. How can I ke… (read more)

I like to keep a few email 'open' tabs available so I can remind myself of important tasks. It seems that the tabs all get discarded when there is an update. How can I keep them from being deleted by an update?

Asked by eyeart 1 week ago

Last reply by eyeart 4 days ago

att.net no longer working

I did search for solution before posting this. Couldn't find any recent fixes. Using Version 115.10.1 I have used Thunderbird for years to get various emails. Includin… (read more)

I did search for solution before posting this. Couldn't find any recent fixes. Using Version 115.10.1 I have used Thunderbird for years to get various emails. Including 2 different att.net emails. Until about 2 days ago, this has been working well. All of a sudden I keep getting the popup to login with my password. I looked at the password file to see what was being used. Hasn't been updated for years. I used web browser to login to att.net account, confirmed that the pw listed in Thunderbird was correct. I looked at my att account and found that I setup a secure key in 5/21. Not sure what has changed that I can no longer use thunderbird for att emails. Note: I deleted the account from thunderbird and attempted to re-establish the connection.. I used the automated process that TB had for the settings. got an error using the regular password AND using the secure key. I tried setup manually, making sure that the inbound/outbound settings matched. Still won't let me login. Something has had to have changed.

This page did not help. https://www.att.com/support/article/email-support/KM1086159 System config and results screen prints are attached.

Cancelled setup and started over This time I entered the secure id as the password,

Asked by s beckett 6 days ago

Last reply by s beckett 6 days ago