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i cant get email to download. says my outlook 365 password is incorrect but wont let me change it

  • 5 replies
  • 0 have this problem
  • 4 views
  • Last reply by christ1

crolon
crolon
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i called outlook - they said to call you!

i can send emails but can't receive them. when i select get messages in my thinderbird email, i get a repeating error message about my outlook office 365 password. this has happened before but not in a long time.,

i called outlook - they said to call you! i can send emails but can't receive them. when i select get messages in my thinderbird email, i get a repeating error message about my outlook office 365 password. this has happened before but not in a long time.,

All Replies (5)

christ1
christ1
  • Top 10 Contributor
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Care to mention what version of Thunderbird you're using?

crolon
crolon Question owner
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i would be happy to. where do i find that info?

crolon
crolon Question owner
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found it - i am currently updating to 102.7.0

crolon
crolon Question owner
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i was able to change my outlook password but thunderbird says authentication failed.

christ1
christ1
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Thunderbird 102.7.0 was scheduled to be released on Wednesday, January 18, but it was decided to hold the release because of an issue detected which affects authentication of Microsoft 365 Business accounts.

Please note that automatic updates are currently disabled, and users of Microsoft 365 Business are cautioned not to update.

Users who updated already and encounter difficulty can simply reinstall 102.6.1. https://ftp.mozilla.org/pub/thunderbird/releases/102.6.1/

Thunderbird should automatically detect your existing profile. However, you can launch the Profile Manager if needed by following these instructions. https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles#w_starting-the-profile-manager

Alternatively you can wait for the release of Thunderbird 102.7.1 which has a fix. It is expected to ship soon, possibly sometime this week.