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sending emails

  • 13 replies
  • 0 have this problem
  • 6 views
  • Last reply by Craig

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Can anybody PLEASE supply me with step by step instructions to reset my email outgoing account. I'm desperate, I'm not very tech minded.. I completely lost the ability to send emails from TB weeks ago, receiving is no problem. If I can't get good assistance, I will be forced to find another service. Thank you

Can anybody '''PLEASE''' supply me with step by step instructions to reset my email outgoing account. I'm desperate, I'm not very tech minded.. I completely lost the ability to send emails from TB weeks ago, receiving is no problem. If I can't get good assistance, I will be forced to find another service. Thank you

All Replies (13)

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Is this an Office365 account? If not, which mail provider, and what are your outgoing server settings?

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Your question, no, not Office 365. My mail provider is "Spectrum/Charter/timewarner.rr". My outgoing server setting is: 587. I hope this will help you getting my outgoing mail service back. Again, I need step by step instructions. The last update a month ago or so, really screwed up what I had setup. Thank you

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If it worked before an update, and you haven't changed any settings, I would suspect there's an antivirus app that is scanning outgoing mail, and the app is incompatible with the updated TB. Whatever app this is, the scanning of outgoing mail should be disabled. Better, if it's an app like Avast or AVG, remove it and use the built-in Windows Defender/Security.

In the meantime, you can use the webmail access from the Spectrum website.

Modified by sfhowes

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out going worked up to a couple on weeks ago, after the auto update installed, it just stopped. I did just installed my renewal of Zone Alarm, Extreme Security New Gen. I've been in touch with them to see if something could have happened on renewal. will advise. I see there is another TB update, but not installed yet.

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Just something to ponder. Your antivirus product certifies your system clean. That same product is scanning your outgoing mail for some purpose. What is that exactly?

Your provider will be telling you it is another layer of security. But how does a product suddenly find in an outgoing mail something they either it could not find on your system. That is supposing you were infected. It is not as if malware "just appears" it has to come from somewhere and it's first appearance on your system is not going to be your outgoing mail.

For the above reason, I do not scan outgoing mail. For that matter I do not scan mail at all, but that is not germane to this issue. Just turn off outgoing mail scanning in your anti virus product and see if that causes some change in your results.

You provide a port number for your outgoing mail. Clearly it is not complete. While it is the default port for outgoing mail, the server name it is submitted to is most important. Especially with Spectrum who have been very busy with takeovers and buyouts over the years.

Many who post here using older accounts have not updated the server names in a very long time and they are out of date. See https://support.mozilla.org/ro/questions/1264798?&mobile=0 as an example of that.

If you are in fact using a Charter email address. Are you using the server named mobile.charter.net as Spectrum advise?

If your address is one with these domains Brighthouse.com, bak.rr.com, bham.rr.com, cfl.rr.com, emore.rr.com, eufala.rr.com, indy.rr.com, mi.rr.com, panhandle.rr.com, tampabay.rr.com

Then the server name used is mail.brighthouse.com

If the mail domain end in rr.com and is not shown above or is twc.com the outgoing server is mail.twc.com

See the source at spectrum here https://www.spectrum.net/support/internet/mobile-email-setup

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I appreciate your response. I attempted to contact Zone Alarm, with no success. I can't find where to stop scanning outgoing mail. As far as I can find, everything is setup correctly. Now I'm not getting any incoming mail on TB, I've about had it. All my problems started with an automatic up date a month ago or so. Then when I renewed Zone Alarm the problems got worse and I can't contact them. Now TB has another update which I'm scarred to download. I wish I could find a way to revert back to the old TB and reestablish the layout the way I had it setup. Again, thank you

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I got the original ZA Extreme Security reinstalled, still same problem, receive emails, can't send. I've asked ZA if they are blocking emails, no reply yet. When the auto update happened, I had to setup another account, just gives me duplicate emails. Can I delete the new one how and will cause any problems? Whatever I did, I'm not receiving or sending emails on the newest account. It seems the same setting are on both. I need this problem to be corrected. To reply to am email, I need to do it on my cell or tablet, which I have no problem, except a pain in the ass. I wish there was a way I could work with somebody directly, instead this messaging. Is there a way to start over without losing everything? (contacts, files, etc) Thank you, I appreciate your help

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If you don't want to remove ZoneAlarm, at least temporarily, test its effect on TB by running Windows in safe mode, which bypasses startup apps like ZA.

It's possible to 'start over' by creating a new profile from Help/More Troubleshooting, about:profiles, but this is only recommended if you're comfortable with transferring local mail, contacts etc. manually between profiles.

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My security software, Zone Alarm Extreme Security, has researched that it did nothing to stop me from emailing. See below, to figure out my problem to reestablish my sending emails. Please help me setup the outgoing configuration.

 Application Basics
   Name: Thunderbird
   Version: 102.5.1
   Build ID: 20221129154640
   Distribution ID:
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.5.1
   OS: Windows_NT 10.0 19045
   OS Theme:
Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 3
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 7.8 GB
   Disk Space Available: 793 GB
 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, 0, passwordCleartext
   account4:
     INCOMING: account4, , (imap) mail.twc.com:993, SSL, passwordCleartext
     OUTGOING: , mail.twc.com:587, SSL, passwordCleartext, true
 Calendar Settings
  Home
     Name
     Value
     Name:
     Type: storage
     Disabled:
     Username:
     URI:
     Refresh Interval:
     Read-only:
     Suppress Alarms:
     Cache Enabled:
     iMIP Identity: id3
     iMIP Disabled:
     iMIP Account:
     Organizer Id:
     Force Email Scheduling:
     Popup Alarms Supported:
     Alarms on Invitation Supported:
     Max Alarms Per Event:
     Attachment Supported:
     Max Categories:
     Privacy State Supported:
     Priority Supported: true
     Event Supported:
     Task Supported:
     Local Time Supported:
     UTC/GMT Supported:
     Auto-Scheduling Supported:
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
     Web Content: 1 / 8
     Extension: 1
     GPU: 1
 Add-ons
     Name
     Type
     Version
     Enabled
     ID
       Amazon.com
       extension
       1.1
       true
       amazondotcom@search.mozilla.org
       Bing
       extension
       1.0
       true
       bing@search.mozilla.org
       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org
       Emoji
       extension
       1.102.10
       true
       emoji@ganss.org
       Google
       extension
       1.0
       true
       google@search.mozilla.org
       ImportExportTools NG
       extension
       12.0.2
       true
       ImportExportToolsNG@cleidigh.kokkini.net
       Remove Duplicate Messages
       extension
       0.5.2b4
       true
       {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org
 Security Software
   Type: Name
     Antivirus: ZoneAlarm Extreme Security Antivirus
     Antispyware:
     Firewall: ZoneAlarm Extreme Security Firewall
 Graphics
     Features
     Compositing: WebRender
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)

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     WebGL 1 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics 630 Direct3D11 vs_5_0 ps_5_0, D3D11-27.20.100.9664)
     WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d)
     WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
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     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)

EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_r

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Do you have a VPN? Folk are signing up for them in droves in the USA and almost all of them result in inability to send mail as the Internet service providers in the USA block access to their mail servers from outside IP addresses.

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What is VPN?Where do I find if I have it?

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Craig said

What is VPN?

See https://en.wikipedia.org/wiki/Virtual_private_network Or if you prefer https://www.ccleaner.com/knowledge/what-is-a-vpn-and-why-do-i-need-one

Where do I find if I have it?

No idea. There are a lot of vendors, and they are often bundled with security software. Including from Norton, Kaspersky and others. Mozilla even have one. https://www.mozilla.org/en-US/products/vpn/

As far as I am aware Zone Alarm Extreme Security does not include one. but this information might help determine of you have one https://download.zonealarm.com/bin/inclient/ZA_HelpCenter/39628.htm

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I attempted to update/download 102.6, but it failed. Can anybody please explain?? This is getting absolutely pain staking.