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Can't receive or send Email on one of our accounts

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  • Last reply by sfhowes

waw1
waw1
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We have several email addresses thru Network Solutions. All of them are working fine except our main one. A co-worker called yesterday and stated the problem. Network solutions fixed it, but because they also had her change the password at Networks Solutions for that email, we cannot receive emails still for that one account in Thunderbird. They are coming thru when we go to Network Solutions, but won't go to Thunderbird. How do I update the password in Thunderbird to match the updated one in Network Solutions?

We have several email addresses thru Network Solutions. All of them are working fine except our main one. A co-worker called yesterday and stated the problem. Network solutions fixed it, but because they also had her change the password at Networks Solutions for that email, we cannot receive emails still for that one account in Thunderbird. They are coming thru when we go to Network Solutions, but won't go to Thunderbird. How do I update the password in Thunderbird to match the updated one in Network Solutions?

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sfhowes
sfhowes
  • Top 25 Contributor
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Settings/Privacy & Security, Saved Passwords, remove the entries for the incoming and outgoing for the account, restart TB, enter the new password at the prompt and check the box to store it in Saved Passwords.