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Won't login or send emails from certain account. Error with certain account pops up.

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by sfhowes

eversole
eversole
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I have multiple emails in this Thunderbird system for a business. We only send from a certain email and this one is the one we are having a problem with. 

When I log in to the email, I first get this message, “Enter your password for "...."@sbcglobal.net on inbound.att.net:

After I enter my password, it gives me this message “Sending of password for user eversolemortuary@sbcglobal.net did not succeed. Mail server inbound.att.net responded: Server error - Please try again later.” I double checked that my password was correct by going to the saved logins and showing my password.

I have multiple emails in this Thunderbird system for a business. We only send from a certain email and this one is the one we are having a problem with. When I log in to the email, I first get this message, “Enter your password for "...."@sbcglobal.net on inbound.att.net: After I enter my password, it gives me this message “Sending of password for user eversolemortuary@sbcglobal.net did not succeed. Mail server inbound.att.net responded: Server error - Please try again later.” I double checked that my password was correct by going to the saved logins and showing my password.

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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See https://support.mozilla.org/en-US/questions/1340264

eversole
eversole Question owner
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What if we didnt sign in with ATT at the time? or did we. Forgive my ignorance I am trying to solve this for my work.

sfhowes
sfhowes
  • Top 10 Contributor
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If you read the link, the solution for AT&T is to remove the passwords from Saved Passwords, restart TB, and enter a secure key, which you create on the AT&T site, when prompted for a password.