Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox home page (MSN) story headlines only scroll part way

  • 5 replies
  • 1 has this problem
  • 2 views
  • Last reply by richie70

more options

Firefox home page (MSN) top stories only scrolls part way. It stops 7 headlines from the end. I have try changing network settings in Options from " Use system proxy settings" to " No proxy settings". This didn't fix the issue. See pic 1 for beginning of scrolling and pic 2 has scrolled within 7 screens of the end. This is as far as it will scroll

Firefox home page (MSN) top stories only scrolls part way. It stops 7 headlines from the end. I have try changing network settings in Options from " Use system proxy settings" to " No proxy settings". This didn't fix the issue. See pic 1 for beginning of scrolling and pic 2 has scrolled within 7 screens of the end. This is as far as it will scroll
Attached screenshots

Chosen solution

Deleted all cookies, all site data and cache per the instructions above. Did not fix problem.

Started firefox in safe mode and disabled Hardware Acceleration. This fixed the issue in safe mode. 

Restarted firefox and made sure the settings for Hardware Acceleration were still unchecked. Still have the issue. Next disabled all extensions and restarted firefox. Issue was fixed. Enabled Hardware Acceleration and issue was fixed. Found that “ADBLOCKER ULTIMATE” was the culprit causing my issue. Have reported this to Mozllla for them to review. Thanks to FredMcD for the suggestions.

Read this answer in context 👍 0

All Replies (5)

more options

DOES ANYONE ELSE HAVE THIS ISSUE? HOW TO FIX??????????

more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

more options

Chosen Solution

Deleted all cookies, all site data and cache per the instructions above. Did not fix problem.

Started firefox in safe mode and disabled Hardware Acceleration. This fixed the issue in safe mode. 

Restarted firefox and made sure the settings for Hardware Acceleration were still unchecked. Still have the issue. Next disabled all extensions and restarted firefox. Issue was fixed. Enabled Hardware Acceleration and issue was fixed. Found that “ADBLOCKER ULTIMATE” was the culprit causing my issue. Have reported this to Mozllla for them to review. Thanks to FredMcD for the suggestions.

more options

Load the web page. After the page is loaded, click the AdBlock icon. Now select Disable on <website>. After, reload the page.