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Firefox Sync is not syncing

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by TyDraniu

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Hi, I'm having some trouble re-syncing my firefox account. I have multiple access on smartphone and computers but rightnow I cannot sync my pc after a Windows 10 reset. My log is here https://pastebin.com/dTiYHyKn

Thanks for your support

Hi, I'm having some trouble re-syncing my firefox account. I have multiple access on smartphone and computers but rightnow I cannot sync my pc after a Windows 10 reset. My log is here https://pastebin.com/dTiYHyKn Thanks for your support

Chosen solution

Can you try to sync now? I can see a different error ATM, so something's happening.

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It looks like your instance tries to connect to https://sync-719-us-west-2.sync.services.mozilla.com which is currently offline.

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So that's a good or a bad news? Should I just wait for Firefox to fix it itself?

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Chosen Solution

Can you try to sync now? I can see a different error ATM, so something's happening.