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In linux the troubleshooting, open folder doesn't work. . . No folder or path . . .

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  • Last reply by Toad-Hall

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Thunderbird was not working so I thought I'd remove it and re-install it. But once I installed it, I went to the Troubleshooting to "open folder" so I could import the information but after re-installing it, there doesn't seem to be any profile folder or path.

Thunderbird was not working so I thought I'd remove it and re-install it. But once I installed it, I went to the Troubleshooting to "open folder" so I could import the information but after re-installing it, there doesn't seem to be any profile folder or path.

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Exit thunderbird and try using 'Profile Manager' to select profile. Select checkbox to 'don't ask at startup' and click on 'Start Thunderbird'.