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How do I fix crashes as a result of EXC_BAD_ACCESS / EXC_I386_GPFLT ... @ FindItem

  • 8 replies
  • 1 has this problem
  • 2 views
  • Last reply by mtpm6274

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while reading email Thunderbird crashes for no apparent reason. Happens several times a day,

while reading email Thunderbird crashes for no apparent reason. Happens several times a day,

Modified by Wayne Mery

Chosen solution

Thanks Wayne this fixed the problem.

Read this answer in context 👍 0

All Replies (8)

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Sorry for delay - still crashing daily. see screen shot for report ids.

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how about submitting the crash report and posting the links to them.

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Here are the submitted reports: bp-d9b2e457-570b-47f5-8d7c-11bf80180115

   1/14/18    6:42 PM

bp-cbc532ac-f73f-48c9-ac35-655fb0180115

   1/14/18    6:42 PM

bp-c448866e-6cf5-4422-82e4-0a8e70180115

   1/14/18    6:42 PM

bp-d62b6f34-5a55-49f3-bf15-d850e0180115

   1/14/18    6:41 PM

bp-49f2f0dc-cd63-4cbc-8e7f-fd56f0180115

   1/14/18    6:41 PM

bp-fdf2076e-d196-42e9-96f1-0158b0180115

   1/14/18    6:41 PM

bp-1031b885-6985-4852-aac1-f4c840180110

   1/10/18    11:05 AM

bp-bfa4b9c1-108c-4784-abdc-91c580180109

   1/9/18    10:28 AM

bp-a6207067-e16d-4304-9fb6-c82ab0180109

   1/9/18    8:22 AM

bp-33294c69-668c-4976-9cd2-063ff0180108

   1/8/18    8:31 AM
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Anyone else out there that can address this problem? Need an answer.

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mtpm6274 said

Anyone else out there that can address this problem? Need an answer.

https://bugzilla.mozilla.org/show_bug.cgi?id=1365136 indicates that updating OS X to 10.13 high sierra should solve your problem.

Is it possible for you to do that?

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Thanks. We are installing the update now. We'll see how this works.

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Chosen Solution

Thanks Wayne this fixed the problem.