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Thunderbord Not Retrieving Gmail Messages

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by Zenos

JamesJ
JamesJ
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I have 3 email accounts in Thinderbird.

Thunderbird doesn't retrieve messages form gmail.

I created an gmail account in Windows Mail app and it retrieved the massages with no issue.

There are 10 emails sitting in gmail and Thunderbird doesn't get them. I've removed the account and recreated it. I right clicked the account in the nav pane and selected Get Massages and it didn't find any. I get no error messages.

James

I have 3 email accounts in Thinderbird. Thunderbird doesn't retrieve messages form gmail. I created an gmail account in Windows Mail app and it retrieved the massages with no issue. There are 10 emails sitting in gmail and Thunderbird doesn't get them. I've removed the account and recreated it. I right clicked the account in the nav pane and selected Get Massages and it didn't find any. I get no error messages. James

All Replies (1)

Zenos
Zenos
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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post. To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.