Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

The troubleshooting advice to reset VPN does not work at my end

  • 1 valiny
  • 0 manana an'ity olana ity
  • 9 views
  • Valiny farany nomen'i Paul

ljosa
ljosa
more options

I am trying to install VPN for the first time on my MacBook Pro, 13.5.2 (22G91). I get the message VPN is on - No Signal - Check connection. I found the advice on troubleshooting and added Mozilla VPN by my Firewall, but it did not change anything. Now I am trying to reset Mozilla VPN by clicking 6 consecutive times in the Get Help to reach Developer Options, as adviced in your Troubleshooting article, but to no avail. What can I do?

I am trying to install VPN for the first time on my MacBook Pro, 13.5.2 (22G91). I get the message VPN is on - No Signal - Check connection. I found the advice on troubleshooting and added Mozilla VPN by my Firewall, but it did not change anything. Now I am trying to reset Mozilla VPN by clicking 6 consecutive times in the Get Help to reach Developer Options, as adviced in your Troubleshooting article, but to no avail. What can I do?

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question: