questions re: 2 step sign in and request for security key?
Hello Mozilla:
My fb account has been hacked. When I try to follow the procedure for regaining control provided by facebook, I get a pop-up window which asks for a security key via windows/mozilla. I don't know what this is or where to find it. Can you help?
sincerely,
Kerry Riley
Hello Mozilla:
My fb account has been hacked. When I try to follow the procedure for regaining control provided by facebook, I get a pop-up window which asks for a security key via windows/mozilla. I don't know what this is or where to find it. Can you help?
sincerely,
Kerry Riley
All Replies (2)
Is this a pop-up for Windows PIN/Hello or for the Firefox Primary Password?
Can you attach a screenshot?
- https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
- use a compressed image type like PNG or JPG to save the screenshot
Note that you usually can't bypass 2FA unless you have recovery codes.
See image
