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What is an "unexpected hello request handshake message," and how can I reach the affected site?

  • 1 eyano
  • 1 eza na nkokoso oyo
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  • Eyano yasuka ya cor-el

MarjaE
MarjaE
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I need to reach https://www.cdph.ca.gov/

I get a message stating:

[quote]Secure Connection Failed

An error occurred during a connection to www.cdph.ca.gov. SSL received an unexpected Hello Request handshake message. Error code: SSL_ERROR_RX_UNEXPECTED_HELLO_REQUEST

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

Please contact the website owners to inform them of this problem./quote

I know it's standard debugging advice, but please don't ask me to use safe mode or refresh Firefox. I have sensory processing issues, including a strobe sensitivity, so safe mode isn't safe.

I need to reach https://www.cdph.ca.gov/ I get a message stating: [quote]Secure Connection Failed An error occurred during a connection to www.cdph.ca.gov. SSL received an unexpected Hello Request handshake message. Error code: SSL_ERROR_RX_UNEXPECTED_HELLO_REQUEST The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.[/quote] I know it's standard debugging advice, but please don't ask me to use safe mode or refresh Firefox. I have sensory processing issues, including a strobe sensitivity, so safe mode isn't safe.

Solution eye eponami

I can replicate this error message with Firefox, so the problem is not on your side.

I can only access this website via a secure HTTPS connection if I only enable TLS 1.0.

Best is to access this website via an open HTTP connection to see if that allows to access all pages.

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Solution eye oponami

I can replicate this error message with Firefox, so the problem is not on your side.

I can only access this website via a secure HTTPS connection if I only enable TLS 1.0.

Best is to access this website via an open HTTP connection to see if that allows to access all pages.

Ezalaki modifié na cor-el