I cannot open documents that are sent to my email account
I have Adobe reader and can open documents with the exception of any documents sent to my email at att.net My email provider has tried on several occasions to find any problems with the email account ect. with no resolve. My search engine is Mozilla firefox
선택된 해결법
Are you on the AT&T Yahoo! platform?
If so, you may be running into an issue that has plagued other Yahoo mail users who couldn't download attachments. It's particularly an issue if you are using an old bookmark to access your mail, because Yahoo is not always redirecting properly to the currently preferred server.
To find the best current address, try accessing your mail through one of these:
- From AT&T Yahoo home page: http://att.yahoo.com/
- Generic mail redirect: https://mail.yahoo.com/
If you get to a server that works, change out your old bookmark for the new address.
Some users reported a different approach, which was to change to the Basic mail interface in their Yahoo mail settings. Hopefully that won't be needed.
문맥에 따라 이 답변을 읽어주세요 👍 1모든 댓글 (2)
선택된 해결법
Are you on the AT&T Yahoo! platform?
If so, you may be running into an issue that has plagued other Yahoo mail users who couldn't download attachments. It's particularly an issue if you are using an old bookmark to access your mail, because Yahoo is not always redirecting properly to the currently preferred server.
To find the best current address, try accessing your mail through one of these:
- From AT&T Yahoo home page: http://att.yahoo.com/
- Generic mail redirect: https://mail.yahoo.com/
If you get to a server that works, change out your old bookmark for the new address.
Some users reported a different approach, which was to change to the Basic mail interface in their Yahoo mail settings. Hopefully that won't be needed.
By accessing my account through one of the suggested addresses, then re-entering my username and password which creates a new bookmark, has allowed me to open a document which was attached in an email. Thank you for the advise.