Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

How to access an account with no valid primary email address

  • 1 답장
  • 0 이 문제를 만남
  • 21 보기
  • 최종 답변자: cor-el

more options

I have an account set up with the primary email as an old school email which is no longer functional, but it also has my current email as an additional email. This means when I attempt to use my current email it says I must log in with the primary account. Attempting to log into the primary account fails as when I even try to do a password reset it errors saying that the email bounced, because again the email is no longer valid.

How can I unlink my new email from this account?

I have an account set up with the primary email as an old school email which is no longer functional, but it also has my current email as an additional email. This means when I attempt to use my current email it says I must log in with the primary account. Attempting to log into the primary account fails as when I even try to do a password reset it errors saying that the email bounced, because again the email is no longer valid. How can I unlink my new email from this account?

모든 댓글 (1)

more options

Without having access to the primary email address is it not possible to access this account and you probably also cannot reuse the secondary email address, so you will have to use a third email to create a new account.