Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

Can't delete an account for which I no longer have the email address

  • 1 답장
  • 1 이 문제를 만남
  • 9 보기
  • 최종 답변자: cor-el

more options

I'm sure I'm not alone in having an old email address stripped off the server when changing broadband supplier. Unfortunately, most services use email as user ID, hence I have an old F'fox a/c - my first - for which I have long since forgotten the password, which uses just such an email. As a consequence, I can neither change the email nor delete the a/c - F'fox seems to insistst on a user knowing a/c password in order to change email (understandable), or delete the a/c (slightly less understandable). So it 'helpfully' tries to send a password re-set link to ........the a/c email, which of course no longer exists & thus I cannot access. May be just my (mis)perception, but because this was my first a/c, F'fox seems to default to the now inaccessible a/c - one reason why I wish to delete it. Is there another method whereby I can delete this old a/c, or is it doomed to wander the ether for eternity?

I'm sure I'm not alone in having an old email address stripped off the server when changing broadband supplier. Unfortunately, most services use email as user ID, hence I have an old F'fox a/c - my first - for which I have long since forgotten the password, which uses just such an email. As a consequence, I can neither change the email nor delete the a/c - F'fox seems to insistst on a user knowing a/c password in order to change email (understandable), or delete the a/c (slightly less understandable). So it 'helpfully' tries to send a password re-set link to ........the a/c email, which of course no longer exists & thus I cannot access. May be just my (mis)perception, but because this was my first a/c, F'fox seems to default to the now inaccessible a/c - one reason why I wish to delete it. Is there another method whereby I can delete this old a/c, or is it doomed to wander the ether for eternity?

모든 댓글 (1)

more options

In case of issues with Sync you can try this:

Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave) with Firefox closed.

You can check on the about:config if you have a services.sync.username pref and click the trashcan to reset this pref.

If that isn't enough then delete the prefs.js file to reset all prefs and possibly also delete the compatibility.ini file to reinitialize the profile.