Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Migrated to another PC. Everything works but cannot receive emails, but can send.

  • 9 답장
  • 2 이 문제를 만남
  • 1 보기
  • 최종 답변자: eric.hannouz

more options

Hi, I've followed the instructions closely to migrate my profile onto another machine. Everything is there, all emails and settings are correct for incoming and outgoing servers. I have 2 windows 10 PC's with identical Thunderbird installations. The original one works fine, but the new one cannot receive emails - status just says '(email address) connected to mail.livemail.uk' and stays there.

The only difference is that the new version is 78.0.1 32 bit and the old one is 68.10.0 32 bit Has any kind soul got some ideas? Thanks Chris

Hi, I've followed the instructions closely to migrate my profile onto another machine. Everything is there, all emails and settings are correct for incoming and outgoing servers. I have 2 windows 10 PC's with identical Thunderbird installations. The original one works fine, but the new one cannot receive emails - status just says '(email address) connected to mail.livemail.uk' and stays there. The only difference is that the new version is 78.0.1 32 bit and the old one is 68.10.0 32 bit Has any kind soul got some ideas? Thanks Chris

선택된 해결법

Stick to v68 on the other PC. You can download v68 from https://archive.mozilla.org/pub/thunderbird/releases/68.10.0/win32/ and migrate the profile afresh.

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (9)

more options

선택된 해결법

Stick to v68 on the other PC. You can download v68 from https://archive.mozilla.org/pub/thunderbird/releases/68.10.0/win32/ and migrate the profile afresh.

more options

Hi Chris, I have exactly the same problem:

* Fasthosts mail server:  unable to receive emails but could send.
* Names mail server: OK

I also tried installing Thunderbird 78.0.1 on a vanilla Windows 10. Still no luck. But the 68.11 worked fine.

I did try reinstalling an older Thunderbird, but a dialog popped up and said the profile was not compatible. Have you had any success?

more options

Hi, I installed 68.10 (32 bit)on the new machine (64 bit) copied the original profiles over, and selected the original profile on help-troubleshooting-about: profiles. Its been working OK - I am now leaving well alone!!

more options

Thanks! Think I may have to resort to exporting from v78, and then importing to v68 with an add-on :(

more options

social_bot said

Thanks! Think I may have to resort to exporting from v78, and then importing to v68 with an add-on :(

Don't you have a backup of your v68 profile folder?

more options

Sadly the back ups are way too old!...Got daily/weekly backups of everything else! :( I know, I know...not backing up data is a completely novice error. It just slipped through the digital cracks so to speak.

more options
more options

social_bot said

Same issue as?: [update to 78 Thunderbird no longer receives mail]

Not necessarily. Have you tried a new v78 profile instead?

more options

As said in the above link, I have the same issue: Thunderbird v78 says it is connected to the server, but it sticks here and does not read the email, ... unless I disable the security, which is quite dangerous nowadays.