Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why is it that everytime i start up firefox it takes 4 to 5 times to try

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Hasan

more options

every time i try to open up firefox it takes me 4 to 5 tries before it loads up what can u do to help?

every time i try to open up firefox it takes me 4 to 5 tries before it loads up what can u do to help?

All Replies (1)

more options

Your User Agent shows that you have Ask Toolbar installed. Ask Toolbar has been causing many problems in the Firefox 3.6.13+ versions. So Uninstall that extension.

There are a couple of places to check for the Ask toolbar:

After that do this:

Clear Cookies & Cache

https://support.mozilla.com/en-US/kb/Template:clearCookiesCache

Clear the Network Cache

https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache#w_clear-the-cache

Check and tell if its working.

Modified by Hasan