Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After installing update, I repeatedly get message "your computer must be restarted to finish a previous upgrade," and I've restarted several times, and I when trying uninstall receive same message.

  • 1 reply
  • 11 have this problem
  • 1 view
  • Last reply by cor-el

tmv9156
tmv9156
more options

Yesterday, I ran an update that was available. This morning when opening the browser, it stated that I needed to retsart my computer to complete the upgrade. I rebootted five times (at least) and it will not start Firefox. I tried uninstalling and planned to reload (apparently losing all of my favorites) and I can't do that--receive same message. I'm using IE today :(

Yesterday, I ran an update that was available. This morning when opening the browser, it stated that I needed to retsart my computer to complete the upgrade. I rebootted five times (at least) and it will not start Firefox. I tried uninstalling and planned to reload (apparently losing all of my favorites) and I can't do that--receive same message. I'm using IE today :(

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Run the Firefox program once as Administrator (right-click: Run as Administrator). If that doesn't help then do a clean reinstall.

Download a fresh copy of Firefox ( http://www.mozilla.com/firefox/all.html ) and do a reinstall of Firefox on top of the current version. You won't lose your personal data like bookmarks doing that (Firefox Profile Folder).

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)
You may need to remove the files in the updates and updates\0 folder:

Vista/Windows7: 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)