Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Android app stopped working

  • 8 replies
  • 2 have this problem
  • 2 views
  • Last reply by Paul

more options

No websites load anymore. Or rather, it doesn't try to load any websites. Any website or search term that I enter and the content display is just black. Close and reopen doesn't help. It's literally unusable since a week or more back. I might try resetting but I really shouldn't have to, and there is nothing to say this won't happen again.

See attachment, this is what every website looks like for me.

No websites load anymore. Or rather, it doesn't try to load any websites. Any website or search term that I enter and the content display is just black. Close and reopen doesn't help. It's literally unusable since a week or more back. I might try resetting but I really shouldn't have to, and there is nothing to say this won't happen again. See attachment, this is what every website looks like for me.
Attached screenshots

All Replies (8)

more options

Hi

Does switching between two tabs fix the problem?

Does switching to another app and then back to Firefox for Android fix the problem?

Do you have Android dark mode enabled?

more options

Switching between tabs does not work. I also closed all tabs now and opened a new one. Doesn't help. Switching to another app and back to Firefox doesn't help. Like I mentioned before I've also tried to close the app and restart it but no success. Yes, I have dark mode enabled. I disabled it temporarily to see if it solves the problem. It does not.

Do you have any other suggestions?

more options

Are you opening Firefox for Android from the icon or a link from another app?

We are trying to establish what is happening to try uo get a solution. How would you judge your tech/IT skills? Would you be comfortable working with our developers to help fix this?

more options

It doesn't matter if I open it from the app launcher or from another app such as Relay (a Reddit app).

I work as a software engineer so I'm comfortable talking to other developers.

more options

Hi Simon, thank you.

Our developers are working on the bug over at our bug tracking site at:

https://bugzilla.mozilla.org/show_bug.cgi?id=1840665

You will need to set up an account, but please add a a comment with what you are experiencing and that you have been pointed in their direction from me on the support team to the bug and I am sure they would welcome your assistance.

more options

Thank you. I'll monitor the thread and contribute in any way I can.

Modified by Simon

more options

Thank you for your help.

more options

Hi

Thank you for your patience while we have been working to look into and resolve this issue.

Please look out for an update from the Google Play store for Firefox for Android version 115.0.1 that we believe should resolve the issue that you have been experiencing. If you see any further issues similar to this, please reply here and we can look into this further for you.