Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I need to reinstall Firefox and can't remember password or if I had a user name other than email address.

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

more options

I lost Firefox when I deleted something on the bar and need to reinstall. Someone else had installed Firefox for me and he doesn't remember any information he used. Basically I need to start over, I guess. I'm 75 years old and not computer smart!!

I lost Firefox when I deleted something on the bar and need to reinstall. Someone else had installed Firefox for me and he doesn't remember any information he used. Basically I need to start over, I guess. I'm 75 years old and not computer smart!!

All Replies (1)

more options

Are you talking about the password for this site?

Any username/password issues should be posted here with password in the heading, https://support.mozilla.org/en-US/forums/contributors