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Set up sync so I could restore my laptop, have sync key, cannot sign in to sync now. Do not remember having an account during setup.

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  • Last reply by Xircal

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Needed to restore laptop to original settings so I set up sync thinking I would be able to use sync to restore Firefox after restore was done. Now I cannot seem to sign in to sync to do this. How do I sync this laptop now?

Needed to restore laptop to original settings so I set up sync thinking I would be able to use sync to restore Firefox after restore was done. Now I cannot seem to sign in to sync to do this. How do I sync this laptop now?

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Can you compare what you did with instructions @ How do I set up Sync on my computer? Maybe you missed a step somewhere.