Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Accessing content from within an e-mail by clicking on the access key

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

jmanarolla
jmanarolla
more options

I am unable to access video and other content from within an e-mail from what I know are reputable sources (e.g. Stansberry Research and the Center for Strategic and International Studies (CSIS)). When I click on the access key in the e-mail I either get a page saying I cannot access the desired content page or I get nothing. In either case my only option is to exit the attempt to access that specific content. Is this a problem with Firefox or with Verizon, my ISP? If the former, can you help resolve it?

I am unable to access video and other content from within an e-mail from what I know are reputable sources (e.g. Stansberry Research and the Center for Strategic and International Studies (CSIS)). When I click on the access key in the e-mail I either get a page saying I cannot access the desired content page or I get nothing. In either case my only option is to exit the attempt to access that specific content. Is this a problem with Firefox or with Verizon, my ISP? If the former, can you help resolve it?

All Replies (3)

FredMcD
FredMcD
more options

Are you accessing your e-mail thru a web browser or using a mail browser like Thunderbird?

FredMcD
FredMcD
more options

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window