Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since downloading the latest version my scroll bar isn't working

  • 3 replies
  • 1 has this problem
  • 12 views
  • Last reply by cor-el

suzencr13
suzencr13
more options

I downloaded the latest version of Firefox 41.0.2 two days ago and ever since my scroll bar has been jumping to the bottom and I cannot get it to go back up. Sometimes it does it right in the middle of reading an article or my Yahoo mail and then I can't go back to the beginning or middle of the article to finish. If I close Firefox, it is OK for a while, but then it starts in again. It only does it when in Firefox, not other programs. I am on Windows 7. It isn't my mouse, because the mouse functions fine when I am not in Firefox. It is a problem with the scroll bar malfunctioning while I am inside the browser.

I downloaded the latest version of Firefox 41.0.2 two days ago and ever since my scroll bar has been jumping to the bottom and I cannot get it to go back up. Sometimes it does it right in the middle of reading an article or my Yahoo mail and then I can't go back to the beginning or middle of the article to finish. If I close Firefox, it is OK for a while, but then it starts in again. It only does it when in Firefox, not other programs. I am on Windows 7. It isn't my mouse, because the mouse functions fine when I am not in Firefox. It is a problem with the scroll bar malfunctioning while I am inside the browser.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You may have switched on caret browsing.

You can toggle caret browsing off/on by pressing F7 (Mac: fn + F7).

  • Tools > Options > Advanced > General > Accessibility: [ ] "Always use the cursor keys to navigate within pages"

Note that this is an accessibility feature of Firefox.

suzencr13
suzencr13 Question owner
more options

That accessibility option was not checked and is, and has always been, off.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that has effect.