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Since last thursday thunderbird, Could not connect to server (email address) the connection was refused, this error message appears when I go to any inbox
For six days now my thunderbird client won't connect to the mail servers this error message pops up when i click on inbox of any email address as I have several differant accounts from differant email providers I have been using thunderbird with the same accounts for several years without problems (Could not connect to server (any of my email addresses) the connection was refused) I am running windows 10 o/s, I believe that thunderbird updated last week, could it be that update has caused a problem, Hammy100.
選ばれた解決策
Well I just opened AVG to check that and it was stopping thunderbird from working allowed thunderbird and its started working again must have been after avg last updated so thanks Matt you put me on the right track didn't think of the antivirus blocking it cheers mate if Icould get you a drink I would thanks mate, Neil
この回答をすべて読む 👍 1すべての返信 (6)
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
Thanks Matt
Application Basics
Name: Thunderbird Version: 45.6.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.6.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20161222195647 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account8: INCOMING: account8, , (imap) mail.webplus.net:143, plain, passwordCleartext OUTGOING: , smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true
account9: INCOMING: account9, , (imap) mail.webplus.net:143, plain, passwordCleartext OUTGOING: , smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true
account10: INCOMING: account10, , (imap) imap.gmx.com:143, plain, passwordCleartext OUTGOING: , smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true
account12: INCOMING: account12, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true
account13: INCOMING: account13, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports
Extensions Colour Folders, 1.1, true, colorfolders@fisheater.com Lightning, 4.7.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Manually sort folders, 1.1.1, true, tbsortfolders@xulforum.org
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.6.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.crash-guard.glcontext.appVersion: 45.6.0 gfx.crash-guard.glcontext.deviceID: 0x0f31 gfx.crash-guard.glcontext.driverVersion: 10.18.10.4276 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.enable: true mail.winsearch.firstRunDone: true mail.winsearch.global_reindex_time: 1416186778 mailnews.database.global.datastore.id: 4cd31792-db74-40a2-94f0-a8edf27af1e mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1483544177 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true print.printer_EPSON_Stylus_SX200_Series.print_bgcolor: false print.printer_EPSON_Stylus_SX200_Series.print_bgimages: false print.printer_EPSON_Stylus_SX200_Series.print_evenpages: true print.printer_EPSON_Stylus_SX200_Series.print_footercenter: print.printer_EPSON_Stylus_SX200_Series.print_footerleft: &PT print.printer_EPSON_Stylus_SX200_Series.print_footerright: &D print.printer_EPSON_Stylus_SX200_Series.print_headercenter: print.printer_EPSON_Stylus_SX200_Series.print_headerleft: &T print.printer_EPSON_Stylus_SX200_Series.print_headerright: &U print.printer_EPSON_Stylus_SX200_Series.print_in_color: true print.printer_EPSON_Stylus_SX200_Series.print_margin_bottom: 0.5 print.printer_EPSON_Stylus_SX200_Series.print_margin_left: 0.5 print.printer_EPSON_Stylus_SX200_Series.print_margin_right: 0.5 print.printer_EPSON_Stylus_SX200_Series.print_margin_top: 0.5 print.printer_EPSON_Stylus_SX200_Series.print_oddpages: true print.printer_EPSON_Stylus_SX200_Series.print_orientation: 0 print.printer_EPSON_Stylus_SX200_Series.print_reversed: false print.printer_EPSON_Stylus_SX200_Series.print_scaling: 1.00 print.printer_EPSON_Stylus_SX200_Series.print_shrink_to_fit: true print.printer_XP-332_335_Series(Network).print_bgcolor: false print.printer_XP-332_335_Series(Network).print_bgimages: false print.printer_XP-332_335_Series(Network).print_duplex: -437918235 print.printer_XP-332_335_Series(Network).print_edge_bottom: 0 print.printer_XP-332_335_Series(Network).print_edge_left: 0 print.printer_XP-332_335_Series(Network).print_edge_right: 0 print.printer_XP-332_335_Series(Network).print_edge_top: 0 print.printer_XP-332_335_Series(Network).print_evenpages: true print.printer_XP-332_335_Series(Network).print_footercenter: print.printer_XP-332_335_Series(Network).print_footerleft: &PT print.printer_XP-332_335_Series(Network).print_footerright: &D print.printer_XP-332_335_Series(Network).print_headercenter: print.printer_XP-332_335_Series(Network).print_headerleft: &T print.printer_XP-332_335_Series(Network).print_headerright: &U print.printer_XP-332_335_Series(Network).print_in_color: true print.printer_XP-332_335_Series(Network).print_margin_bottom: 0.5 print.printer_XP-332_335_Series(Network).print_margin_left: 0.5 print.printer_XP-332_335_Series(Network).print_margin_right: 0.5 print.printer_XP-332_335_Series(Network).print_margin_top: 0.5 print.printer_XP-332_335_Series(Network).print_oddpages: true print.printer_XP-332_335_Series(Network).print_orientation: 0 print.printer_XP-332_335_Series(Network).print_page_delay: 50 print.printer_XP-332_335_Series(Network).print_paper_data: 9 print.printer_XP-332_335_Series(Network).print_paper_height: 11.00 print.printer_XP-332_335_Series(Network).print_paper_name: print.printer_XP-332_335_Series(Network).print_paper_size_type: 0 print.printer_XP-332_335_Series(Network).print_paper_size_unit: 1 print.printer_XP-332_335_Series(Network).print_paper_width: 8.50 print.printer_XP-332_335_Series(Network).print_resolution: -437918235 print.printer_XP-332_335_Series(Network).print_reversed: false print.printer_XP-332_335_Series(Network).print_scaling: 1.00 print.printer_XP-332_335_Series(Network).print_shrink_to_fit: true print.printer_XP-332_335_Series(Network).print_to_file: false print.printer_XP-332_335_Series(Network).print_unwriteable_margin_bottom: 0 print.printer_XP-332_335_Series(Network).print_unwriteable_margin_left: 0 print.printer_XP-332_335_Series(Network).print_unwriteable_margin_right: 0 print.printer_XP-332_335_Series(Network).print_unwriteable_margin_top: 0 privacy.sanitize.timeSpan: 0
Graphics
Adapter Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0f31 Adapter RAM: Unknown Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version: 10.18.10.4276 Driver Date: 8-17-2015 Direct2D Enabled: false DirectWrite Enabled: false (10.0.10586.633) ClearType Parameters: ClearType parameters not found WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.12 4.12
NSS 3.21.3 Basic ECC 3.21.3 Basic ECC
NSS Util 3.21.3 3.21.3
NSS SSL 3.21.3 Basic ECC 3.21.3 Basic ECC
NSS S/MIME 3.21.3 Basic ECC 3.21.3 Basic ECC
I have tried it in safe mode same results no connection and my Anti Virus is AVG Zen Build: 1.113.2.500020 + Malwarebytes Anti-Malware 2.2.1.1043 free version ok Matt!
some doozy issues here for sending, but you do not mention that.
Receiving.
First web plus.
They say here http://support.serif.com/kb/a554/how-to-use-your-webplus_net-email-address-with-other.aspx
First you'll need to collect the following information:
Username (this is your email address) Password Incoming mail server* i.e. mail.yourdomainname.com Outgoing mail server* i.e. mail.yourdomainname.com
- If you've got the silver hosting package, your incoming and outgoing mail server will be mail.webplus.net.
Depending on how you want to send and receive your emails, you will need to choose an account type: POP3 or IMAP. Once you've decided which one you want to use, please make a note of the following port numbers:
POP3: Incoming port 110, Outgoing port 25 IMAP: Incoming port 143, Outgoing port 25
So accounts 8 and 9 need to have both their incoming and outgoing server information corrected in account settings.
Account 10 need to have it's incoming and outgoing settings corrected as per https://support.gmx.com/pop-imap/imap/server.html
Account 12 needs to have it's outgoing server corrected to use the same server settings as account 13, but not the same username. So an additional outgoing server will probably have to be created.
Incoming server setting are in server settings. Outgoing server settings are in outgoing server (SMTP) The outgoing server used by an account is specified in the general account information above server settings in the list. (you click the account name.)
Once all that is corrected, perhaps it will work, unless there is something else wrong, like AVG screwing up.
選ばれた解決策
Well I just opened AVG to check that and it was stopping thunderbird from working allowed thunderbird and its started working again must have been after avg last updated so thanks Matt you put me on the right track didn't think of the antivirus blocking it cheers mate if Icould get you a drink I would thanks mate, Neil
I'm having the same problem trying to enter my google details on Thunderbird. I use Windows defender? The Google sign in box pops up but will not move on with the next prompt after entering my email address. Hence can't connect to gmail server.