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Not receiving emails with error messages #IS6532 & #AUTH201
I have mozilla installed on a HP desktop with Windows 8.1. Within the last week or two I am having an intermittent problem with downloading emails to mozilla from my ATT email account through Yahoo. As far as I can tell, all of the settings and passwords are correct. Can you help?
Thanks, TMHH
すべての返信 (6)
There are a number of complains against ATT and Yahoo with that errornumber. They can't read or understand your username or pw Mostly they say its on their side. But send us copy of troubleshooting information (under help) Copy text to clipboard and paste it here. There should be no personal details (unless you marked include account names )
Is the following info what you asked for?
TMHH
Application Basics
Name: Thunderbird Version: 31.4.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150109111741 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (pop3) inbound.att.net:995, SSL, passwordCleartext OUTGOING: outbound.att.net:465, SSL, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports http://crash-stats.mozilla.com/report/index/bp-088ac3b3-168a-4bf9-a888-3c8032150219 (2/19/2015)
Extensions
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 31.4.0 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 20 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: f7b94541-f48c-4593-9cc9-a4659363199 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1424408023 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true print.printer_Canon_MG5200_series.print_bgcolor: false print.printer_Canon_MG5200_series.print_bgimages: false print.printer_Canon_MG5200_series.print_colorspace: print.printer_Canon_MG5200_series.print_command: print.printer_Canon_MG5200_series.print_downloadfonts: false print.printer_Canon_MG5200_series.print_duplex: 2097268 print.printer_Canon_MG5200_series.print_edge_bottom: 0 print.printer_Canon_MG5200_series.print_edge_left: 0 print.printer_Canon_MG5200_series.print_edge_right: 0 print.printer_Canon_MG5200_series.print_edge_top: 0 print.printer_Canon_MG5200_series.print_evenpages: true print.printer_Canon_MG5200_series.print_footercenter: print.printer_Canon_MG5200_series.print_footerleft: &PT print.printer_Canon_MG5200_series.print_footerright: &D print.printer_Canon_MG5200_series.print_headercenter: print.printer_Canon_MG5200_series.print_headerleft: &T print.printer_Canon_MG5200_series.print_headerright: &U print.printer_Canon_MG5200_series.print_in_color: true print.printer_Canon_MG5200_series.print_margin_bottom: 0.5 print.printer_Canon_MG5200_series.print_margin_left: 0.5 print.printer_Canon_MG5200_series.print_margin_right: 0.5 print.printer_Canon_MG5200_series.print_margin_top: 0.5 print.printer_Canon_MG5200_series.print_oddpages: true print.printer_Canon_MG5200_series.print_orientation: 0 print.printer_Canon_MG5200_series.print_page_delay: 50 print.printer_Canon_MG5200_series.print_paper_data: 1 print.printer_Canon_MG5200_series.print_paper_height: 11.00 print.printer_Canon_MG5200_series.print_paper_name: print.printer_Canon_MG5200_series.print_paper_size_type: 0 print.printer_Canon_MG5200_series.print_paper_size_unit: 0 print.printer_Canon_MG5200_series.print_paper_width: 8.50 print.printer_Canon_MG5200_series.print_plex_name: print.printer_Canon_MG5200_series.print_resolution: 6488165 print.printer_Canon_MG5200_series.print_resolution_name: print.printer_Canon_MG5200_series.print_reversed: false print.printer_Canon_MG5200_series.print_scaling: 1.00 print.printer_Canon_MG5200_series.print_shrink_to_fit: true print.printer_Canon_MG5200_series.print_to_file: false print.printer_Canon_MG5200_series.print_unwriteable_margin_bottom: 0 print.printer_Canon_MG5200_series.print_unwriteable_margin_left: 0 print.printer_Canon_MG5200_series.print_unwriteable_margin_right: 0 print.printer_Canon_MG5200_series.print_unwriteable_margin_top: 0
Graphics
Adapter Description: Intel(R) HD Graphics 4400 Vendor ID: 0x8086 Device ID: 0x041e Adapter RAM: Unknown Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version: 10.18.10.3939 Driver Date: 9-8-2014 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17415) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 1/1 Direct3D 10
AzureCanvasBackend: direct2d AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.6 4.10.6
NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS Util 3.16.2.3 3.16.2.3
NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
From what I can see your setup is correct. You stated it's a intermittent problem so your password and username must be correct. ATT just don't like you some days.
(#AUTH201) Service is not available; please try again later. (#IS6532) internal server error. Yahoo and ATT didn't respond or said they were working on it (for years).
The best advice I found that helped somebody was to change your password.
I tried changing my password with no results. ATT said they couldn't help unless I wanted to pay for a remote service they offer which I declined.
Any other suggestions?
Thanks, TMHH
The error says internal server error. AT&Ts server issued that error code. Thunderbird did not make it up. Sounds like AT&T has a bad server in their server rack and you have issues when you get that server. Other times you get a serve that is working. Not a Thunderbird problem.
この投稿は user01229325 により
It seems to be better; I have no idea why.
Thanks for your help, TMHH