Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Passwords lost after computer crash

  • 1 risposta
  • 2 hanno questo problema
  • 15 visualizzazioni
  • Ultima risposta di Jan

more options

My PC crashed probably due to some hardware issues. After rebooting, FIrefox Sync is disconnected, but when I reconnect it, all my logins and passwords are gone. I have searched the profile directory, there is a logins.json.corrupt file from the time of the crash, but empty. The new logins.json file is empty too. There is only one profile directory (as expected). Any ideas anyone if I could restore the logins file to the state before the crash, or how I could prevent this from happening next time? Thanks.

My PC crashed probably due to some hardware issues. After rebooting, FIrefox Sync is disconnected, but when I reconnect it, all my logins and passwords are gone. I have searched the profile directory, there is a logins.json.corrupt file from the time of the crash, but empty. The new logins.json file is empty too. There is only one profile directory (as expected). Any ideas anyone if I could restore the logins file to the state before the crash, or how I could prevent this from happening next time? Thanks.

Soluzione scelta

The solution was a simple one in the end. Log into your Firefox account, then log out, and log in again. Logins and passwords get synchronized at the second login, even if they didn't at the first login after the crash.

Leggere questa risposta nel contesto 👍 0

Tutte le risposte (1)

more options

Soluzione scelta

The solution was a simple one in the end. Log into your Firefox account, then log out, and log in again. Logins and passwords get synchronized at the second login, even if they didn't at the first login after the crash.